If you’ve never used it, we wanted to draw your attention to the Freshmethod Customer Portal.
What is it?
The Customer Portal is a web interface that enables you to have more visibility into the status of your service requests.
When you log into the Portal, you can:
Create new tickets: When you have an issue or require support, you can very simply submit a request via the Portal. You can select the service you need help with, create a summary and describe the problem. You can even attach a document, such as a screen shot of the error message.
View and update your open and closed tickets: See the ticket number, status, priority, summary as well as any updates to the ticket that have been made by a service technician. You can also update the ticket yourself, if the situation has changed at your end and you need to let us know what’s happened.
View account info: For those staff members who need to be able to view and print invoices from Freshmethod, we can set that up on their Portal access.
The Freshmethod Customer Portal is a fast and effective way to communicate with our team on service requests. Existing customers can request their username and password details, just give us a call on 1300 766 554 to discuss further.
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