Check on your service requests via the Customer Portal

If you’ve never used it, we wanted to draw your attention to the Freshmethod Customer Portal.

What is it?

The Customer Portal is a web interface that enables you to have more visibility into the status of your service requests.

When you log into the Portal, you can:

Create new tickets: When you have an issue or require support, you can very simply submit a request via the Portal.  You can select the service you need help with, create a summary and describe the problem.  You can even attach a document, such as a screen shot of the error message.


View and update your open and closed tickets: See the ticket number, status, priority, summary as well as any updates to the ticket that have been made by a service technician.  You can also update the ticket yourself, if the situation has changed at your end and you need to let us know what’s happened.

View account info: For those staff members who need to be able to view and print invoices from Freshmethod, we can set that up on their Portal access.

The Freshmethod Customer Portal is a fast and effective way to communicate with our team on service requests.  Existing customers can request their username and password details, just give us a call on 1300 766 554 to discuss further.

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