Check on your service requests via the Customer Portal

If you’ve never used it, we wanted to draw your attention to the Freshmethod Customer Portal. What is it? The Customer Portal is a web interface that enables you to have more visibility into the status of your service requests. When you log into the Portal, you can: Create new tickets: When you have an issue or require support, you … Read More

End of XP Support Action Plan

As we’ve mentioned previously, XP support ends April 8, 2014.  At the risk of sounding like we’re repeating ourselves, it’s crucial that we communicate the importance of paying attention to this milestone – or should we say more accurately, tombstone. It is reported that of all the operational computers in the world, between a quarter and a third are still … Read More

Four key influencers for solving business problems

It is probably a little simplistic to try and narrow down business problems into just a handful of categories.  Having said that, when broken down into their raw components, the roadblocks for growth or realisation of your company’s vision can probably be related back to one of four distinct influencers. People Data Process Insight People Number one on many companies’ … Read More

Co-authoring for greater collaboration

Remember the old “This file is locked for editing by another user” error message you’d get when trying to open a document across a file share?  Thank goodness those days are over.  If you’re still getting that error message, it doesn’t have to be this way! The wonderful world of co-authoring. If you’ve ever imagined being able to work on a … Read More

Power BI; powerful departmental insight

It is easy to think that Big Data is all about having access to a huge sum of information, as the name implies.  While it certainly is that, the key for business is that Big Data is about harnessing the right data sources.  By aggregating data and analysing averages in a meaningful way, it is possible to gain insights that are … Read More

Office 365 news for Australian SMBs

The IT industry is set for a shake-up. In just a couple of months, Microsoft plans to put Office 365 in the hands of the entire channel. For some time now, Microsoft have been increasingly enthusiastic about moving clients to their public cloud offering; Office 365.  In Australia, the only way to access Office 365 to date has been via … Read More

Information Strategy; taking stock of your information assets

An information strategy is not usually the first thing that founders and managers put in their business plans.  But it is essential at some point to take stock of the information that is moving throughout your organisation and to formulate a strategy that values it as the critical asset that it is. Information is an asset Every organisation has a … Read More

OneNote; how to maximise your productivity

OneNote has been around for a few years now but it is still one of those programs that is vastly under-utilised. So let’s have a recap. What is OneNote? Simply put, it’s a Microsoft Office application that allows you to quickly capture ideas, notes, drawings, pictures, web links and documents on “Pages” that are grouped in “Notebooks”. You can keep … Read More

Intranet project – 6 things yours can’t live without

Intranets have been around for years, but new versions of Intranet platform technologies are causing many organisations to rethink their internal websites. If you’re considering kicking off an Intranet project in your organisation, here are 6 things you can’t live without. Dedicating the time to properly plan and implement a new Intranet or a migration from an aging one is … Read More

Windows XP support – be aware the April end date looms

An important update on the Windows XP Support end date. As you may have heard, the Microsoft Windows XP support end date is looming.  Office 2003 and Windows XP support is set to terminate on April 8, 2014. If your organisation has not started the migration to modern desktops, it’s important to act as soon as possible, particularly if you … Read More